Return, Exchanges & Cancellations

At  Sab Access (SA), we maintain strict quality standards and therefore do not offer general return or exchange facilities.

Customers may cancel their order only if it has not been dispatched from our warehouse. Cancellation requests must include a valid reason. Once the product has been dispatched, cancellations will not be accepted.

In case of cancellation (before dispatch), no monetary refund will be provided. However, customers may opt to exchange the value for another Sab Access product of equal or higher value by paying the difference.

If a product is found to be missing, tampered with, or damaged during transit, it must be reported to us within **24 hours of delivery** via email, along with a mandatory unboxing video. The product must then be returned to our warehouse within **7 days**, failing which Sab Access will not be liable to accept the claim.

For such cases, customers are required to contact us at:
**[info@sabaccess.com](mailto:info@sabaccess.com)**

Upon receiving the request, our team will investigate the issue. Based on verification, we may proceed with repair or replacement. Sab Access reserves the sole right to determine the authenticity of the claim and the appropriate resolution.

All courier charges for sending the product to us must be borne by the customer. Sab Access will cover the cost of sending the repaired or replaced product back to the customer.

Important Note:
Please ensure to record an **unboxing video while opening the package, as it is mandatory for raising any claim related to wrong, empty, or damaged products within 24 hours of delivery.